Refund Policy: Payments & Requests

Refund Policy: Our Commitment to Transparency and Fair Dealing

This Refund Policy of Sasaram Ki Galiyan explains our approach to payments, cancellations, refund requests and financial transactions associated with any paid services or arrangements offered directly by our platform.

At Sasaram Ki Galiyan, we believe that transparency, fairness and clear communication are essential to building trust with our readers, contributors, advertisers and other stakeholders.

As an independent digital media platform rooted in Sasaram, Bihar, India, we are committed to maintaining responsible business practices while supporting credible journalism and public-interest information.

Our general policy is straightforward: Payments made directly to Sasaram Ki Galiyan are non-refundable, except where a refund is required by applicable law or expressly agreed upon in writing.

This Refund Policy is intended to make our position clear before any financial commitment and to help prevent misunderstandings regarding payments and related services.

1. Scope of Our Refund Policy

This Refund Policy applies to payments made directly to Sasaram Ki Galiyan in connection with any paid services or arrangements that we may offer.

Depending on availability, such arrangements may include:

  • Advertising or promotional services.
  • Sponsored content or agreed promotional placements.
  • Other paid services expressly offered by Sasaram Ki Galiyan.
  • Additional arrangements involving direct payments to our platform.

The inclusion of a service category in this Refund Policy does not necessarily mean that such a service is currently available.

Our publicly accessible news articles and general informational content do not, by themselves, create any payment obligation.

This policy does not govern payments made independently to external advertisers, websites, merchants or third-party service providers.

2. General No-Refund Policy

Sasaram Ki Galiyan follows a no-refund policy for payments received directly in connection with its paid services or agreed arrangements.

Unless otherwise required by applicable law or expressly agreed in writing, payments are considered final and non-refundable.

Accordingly, we do not ordinarily issue refunds solely because of:

  • A change of mind after making a payment.
  • A decision not to proceed with an agreed service.
  • A cancellation requested after confirmation of an arrangement.
  • Failure to use or take advantage of an available service.
  • A change in personal preferences or business requirements.
  • Dissatisfaction unrelated to any failure to provide an expressly agreed service.

These provisions are subject to applicable laws, statutory rights and any specific written agreement governing the transaction.

Our intention is to communicate payment conditions clearly and reduce the possibility of misunderstandings before a transaction takes place.

3. Payment Confirmation and User Responsibility

Before making any payment directly to Sasaram Ki Galiyan, individuals and organisations are encouraged to carefully review the details of the proposed arrangement.

These may include:

  • The nature and scope of the service.
  • The amount payable and applicable charges.
  • Any agreed service schedule or delivery conditions.
  • The purpose of the payment.
  • Relevant cancellation and refund restrictions.
  • Any additional written conditions communicated before payment.

Users are encouraged to seek clarification about any uncertainty before completing a financial transaction.

Making a payment does not override any mandatory consumer protection rights or other applicable legal requirements.

Our Refund Policy should be considered alongside any specific written terms applicable to an individual transaction.

4. Refund Policy for Advertising and Promotional Services

If Sasaram Ki Galiyan directly offers advertising, promotional placements or sponsored content arrangements, payments for such services will ordinarily be subject to our general no-refund policy.

Cancellation, postponement or changes requested after confirmation of a paid arrangement will not automatically create an entitlement to a refund.

However, any express written agreement concerning a particular service, along with applicable legal requirements, will be taken into consideration.

If a concern arises about whether an expressly agreed service was provided, the matter may be reviewed based on the relevant communication, payment records and agreed conditions.

Our commitment to editorial independence remains separate from any commercial arrangement.

Payment for advertising or promotional services does not guarantee favourable independent news coverage or influence our editorial conclusions.

For additional information about our funding and editorial transparency, please refer to our Ownership and Funding Information.

5. Cancellations and Refund Requests

Users who wish to cancel a paid arrangement or raise a refund-related concern should contact us as soon as reasonably possible.

A cancellation request does not automatically result in reimbursement of an amount already paid.

Requests will be considered according to:

  • The nature of the original transaction.
  • The terms communicated before payment.
  • Any relevant written agreement.
  • The status of the agreed service.
  • Supporting payment or communication records.
  • Applicable legal obligations.

We do not guarantee approval of discretionary refund requests.

Nevertheless, legitimate concerns will be considered fairly and in good faith.

6. Duplicate Payments, Billing Errors and Disputed Transactions

Our general no-refund policy is not intended to prevent individuals from reporting genuine payment irregularities.

If you believe that a payment was duplicated, processed incorrectly, made without authorisation or otherwise affected by a billing error, please contact us with the relevant transaction details.

We may review available information to help determine whether the payment was received by Sasaram Ki Galiyan and whether any corrective action is appropriate.

Where a refund or other remedy is legally required, the matter will be addressed in accordance with applicable law.

For transactions processed by independent banks or payment service providers, customers may also need to contact their respective financial institution or payment provider.

Submitting a payment dispute does not, by itself, guarantee that a refund will be approved.

7. Third-Party Payments and External Services

Our website may display advertisements or contain links to external businesses, payment services, online platforms and independent websites.

Financial transactions conducted directly with these third parties are generally governed by their own terms, payment conditions and refund policies.

Sasaram Ki Galiyan is not the seller or payment recipient merely because a third-party advertisement or link appears on our website.

We do not ordinarily process refunds for purchases or transactions completed independently through third-party platforms.

Users should review the relevant provider’s refund and cancellation terms before making payments.

For further information about our responsibilities concerning external websites and advertising, please consult our Disclaimer.

8. Refund Policy and Applicable Consumer Rights

Sasaram Ki Galiyan seeks to conduct its activities in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, where relevant.

Our Refund Policy is intended to establish a clear general payment condition, not to eliminate legal rights or remedies that cannot lawfully be excluded.

Nothing in this policy shall be interpreted as:

  • Excluding a refund that is mandatory under applicable law.
  • Removing statutory consumer protection rights.
  • Preventing a customer from reporting a genuine payment irregularity.
  • Restricting access to lawful complaint or dispute resolution mechanisms.
  • Excluding liability that cannot legally be limited or waived.

Where a mandatory legal requirement conflicts with a provision of this Refund Policy, the applicable legal requirement will prevail.

We believe that a transparent no-refund policy should remain consistent with fairness, lawful business conduct and legitimate consumer protections.

9. How to Raise a Payment or Refund Concern

If you have a question about a payment, cancellation or the application of this Refund Policy, you may contact us through our official communication channel.

To help us understand the matter, please provide relevant details where available:

  • Your name and contact information.
  • The date and amount of the transaction.
  • A payment reference or transaction identifier.
  • The nature of the service or arrangement.
  • A clear explanation of your concern.
  • Relevant supporting records or correspondence.

Please do not send passwords, payment authentication codes, complete card numbers or other unnecessary sensitive financial information.

We aim to review legitimate enquiries responsibly and communicate an appropriate response based on the available information and applicable requirements.

No specific refund approval or processing timeframe is guaranteed except where required by law or expressly agreed.

10. Relationship With Other Website Policies

This Refund Policy forms part of our broader commitment to transparent and responsible website operations.

Readers and service users are encouraged to review our related policies for additional information:

Where a specific written agreement applies to a paid service, its valid provisions should be read alongside this Refund Policy, subject to applicable law.

11. Changes and Updates to This Refund Policy

Sasaram Ki Galiyan may periodically review and update this Refund Policy to reflect changes in available services, payment arrangements, operational requirements or applicable laws.

Any revised version will be published on this page.

Material changes will apply in accordance with applicable law and will not automatically remove rights or remedies arising from earlier transactions.

We encourage visitors to review this policy before entering into any new paid arrangement.

Last Updated: 11 October 2026

12. Contact Us Regarding This Refund Policy

We welcome genuine questions and concerns about our payment conditions and refund-related procedures.

Sasaram Ki Galiyan

Website: https://www.sasaramkigaliyan.com

Email: mail@sasaramkigaliyan.com

Location: Sasaram, Rohtas, Bihar, India – 821115

Contact Page: Contact Sasaram Ki Galiyan

We aim to handle legitimate enquiries with fairness, clarity and respect, consistent with our policies and applicable legal obligations.

13. Our Commitment to Transparency and Trust

At Sasaram Ki Galiyan, we believe that lasting trust is built through clear communication, responsible decisions and respect for the people and organisations who engage with our platform.

Our Refund Policy reflects our general no-refund approach while recognising the importance of lawful practices and fair consideration of legitimate concerns.

We encourage users to understand the applicable terms before making payments and to communicate openly whenever clarification is needed.

Our guiding principles are clear: Communicate Transparently. Honour Agreements. Respect Rights. Maintain Accountability.

Because responsible digital journalism is supported not only by editorial integrity, but also by the fairness and transparency of the practices behind it.

Sasaram Ki Galiyan

Your City. Your Stories. Your Voice.

Rooted in Sasaram, Connected to the Nation.